Frequently Asked Questions
What areas do you service?
We primarily service the Outer Banks and surrounding areas. If you’re not sure whether your home is in our coverage area, reach out and we’ll confirm quickly.
What exactly happens during a home watch visit?
Each visit flows a consistent check list, typically including: 1) a quick interior scan for leaks, water intrusion, or unusual odors; 2) a visual check of HVAC operations and thermostat settings; a check for obvious pest activity; confirm doors and windows are 100% secure; and a basic exterior walkthrough (ass applicable) for visible concerns.
What happens if you find a problem?
If we find something urgent, we will: 1) notify you promptly; 2) recommend the next best step; 3) if approved, help coordinate a vendor or access for repair (we do not authorize repairs without your approval unless you've given standing instructions in writing).
Can you do the repairs yourself?
There are handyman services that could be offered, but specialty services will require a licensed third-party vendor.
How do you handle keys, codes, and security measures?
We can work with lockboxes, door codes, and/ or physical keys. Access info is treated as confidential and only used for authorized visits
Will you enter my home every visit?
Only if your plan includes interior checks and we have access. Some owners prefer exterior-only checks in certain seasons; others want full interior scans. We tailor it to your preference.
Can you check my home after a storm?
Yes. Storm and post-storm checks can be added as requested. If conditions are unsafe or travel is restricted, we will communicate that clearly and get there as soon as it's responsible to do so.
What if you cannot access my home (blocked driveway, lock issue, etc.)
We will notify you immediately and document what prevented access. If you want, we can coordinate a solution (locksmith, clearing access, etc.)
Do you check utilities like water, power, and HVAC?
We can verify obvious indicators (power on, HVAC running, temp/humidity reading, visible leaks). We’re not performing diagnostic testing, but we will flag anything that looks off so you can act fast.
Can you check for mold?
We’re not a mold inspector, but we can watch for visible signs of moisture, humidity issues, and musty odors and recommend next steps if something looks concerning.
Can you help "open" or "close" the home for the season?
Yes. Many owners want seasonal readiness support such as basic walkthroughs before arrival, turning on/off water (as appropriate), and or/ checking appliances, thermostats, and obvious issues. We will confirm exactly what you want included before scheduling.
Can you do emergency responses?
We can respond as quickly as possible depending on availability and conditions. Emergency response is best used for triage and access (shutoff, documentation, vendor coordination), not major repairs
Are you a property management company?
No — this is home watch / home readiness, not rental property management. We don’t handle guest services, bookings, turnovers, or 24/7 rental operations.
Is there a contract?
We can work month-to-month, and we’ll document services clearly so expectations are simple. (If you do have a contract/terms page, you can link it here.)
Can I pause services?
Yes. If you’re occupying the home or don’t need checks for a period, just let us know and we’ll coordinate.
What do you need from me to start?
We will need the property address and access details, emergency contact preferences, any "known quirks" (water shutoff location, HVAC notes, etc.), and any preferred vendors (if applicable)
What makes Anchorkin different?
We focus on being consistent, documented, and proactive. The goal is fewer surprises when you arrive, and faster response when something goes wrong.